FAQs

Ordering

Do the shoes on the Under Armour SEA websites have UK or US sizing?

All shoes that are available on our SEA website are US sizes.

I would like to buy US-specific products or products that are only available in the US. Can I order from the US website?

As a Philippines-based customer you are unable to order from the US website and vice versa. As much as we would like to offer all of our products to all of our customers worldwide, every market is different and we will therefore offer different Under Armour styles in different countries. For that reason, you might find some products on www.underarmour.com which are not available on www.underarmour.com.ph We advise you to check our website on a regular basis or sign up for our newsletter and be the first to know about new product featured online. Please note you can only order off of the country-specific region you reside in.

If I cannot find a particular product online, does this mean it is discontinued?

Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.

How do I place an order?

Once you are done adding items to your shopping bag and are ready to complete your transaction, go to the top right hand corner of the screen and click on the “Shopping Bag” button. You will then be transferred to the order summary page. Do check that the items in your order are correct and promo code has been applied (if applicable) before you click on the “Check out” button. At the checkout page, you can decide whether to create an account or check out as guest. Once you have decided on how to proceed, enter the name and address of the intended recipient of your shipment (delivery information), followed by your billing details. You are also required to state your contact number and email address. Your contact details will allow us to contact you with any urgent status updates regarding your order. After completing the shipping information, click on the “continue” button to bring you to the payment page. In the payment page, you will need to enter your payment details. Once you have entered your payment details, check your order for the final time on the right side of the payment page before proceeding to click on the “Place Order” button to complete your purchase. If your payment is successful, you will be shown the order confirmation page with your order number. You will also receive an order confirmation email. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service and one of us will be glad to assist.

How can I place a bulk or team sports orders?

For large orders and customized team wear please send us an email at customercare.ph@underarmour.com and we will forward your request to the relevant department for someone to contact you.

Can I place an order over the phone?

Unfortunately, we are not able to take orders via phone. Currently only orders can be made via our online website.

Do I need to create an account before I order?

You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to make an account with us.

What payment methods can I use?

You can pay for your order with the following:
  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Selected local payment methods

I placed an order more than one hour ago but have not received any confirmation?

You may wish to check your spam/junk box as it may be filtered by your email provider. Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.

I just placed an order. When will it be shipped out?

Once you have successfully placed an order on our website, it will be processed immediately. We will ship out the order by the next working day. You will receive a shipping confirmation by email. Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following Monday.

Can I amend my order details or delivery address after I’ve placed it?

Since we process orders as quickly as possible, we unfortunately cannot amend any order details or the delivery address even if the order hasn’t been shipped yet. Once you’ve received your order, you may return any unwanted items for a refund. For more information on our Returns Policy, please click here .

Can I cancel my order after I’ve placed it?

Confirmed orders immediately goes through the ordering process. We unfortunately cannot cancel your order once it has been placed. However, you may return any unwanted items for a refund. For more information on our Returns Policy, please click here .

Are my details retained for future orders?

Our Customer Service Team is able to provide you with details on your past orders. However, we recommend that you register an account with us for better shopping experience in the future.

When will I receive my order?

You will get an automated message once your order has been shipped out. The delivery times take between 5-8 working days.

Do you offer express shipping?

We do not provide Express shipping at the moment. All orders will be delivered using Standard Shipping.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

What do I have to do if I have received only part of my order?

Please contact us as soon as you have received the incomplete order so we can investigate and assist you.

What do I have to do if I have purchased a faulty or defective item online?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

What do I have to do if an item that I received looks different to the image on the website?

Please feel free to reach out to our Customer Service Team and let us know. Additionally please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.

I have not received an invoice with my order. How can I get one?

Please get in touch with the Customer Service Team to request the invoice for your order.

I’ve placed my order but the customer care team has informed me that the item(s) is/are out of stock. What can I do?

Although Under Armour Shopping is designed to feature "real-time" inventory levels so that only in-stock items are visible and available for purchase, we may experience shortages of stock due to overwhelming popularity of a particular style, color or size, and cannot guarantee that items which appear to be in stock are actually available. If the item you would like to purchase or have purchased is currently out of stock, we apologize for the inconvenience and encourage you to call contact us so that we may help you find a similar product.

For more information on our Terms and Conditions, please click here.

What do I do if the product I received is different from what is shown on site (e.g. design, details, color)?

Under Armour Shopping aims to be as accurate as possible. However, we do not warrant that product descriptions, photographs, videos or other product related content on Under Armour Shopping are wholly accurate, complete, reliable, current, or error-free. If a product offered by Under Armour is not as described, your only remedy is to return it in unused condition for a refund. For more information on our Returns Policy, please click here .

For more information on our Terms and Conditions, please click here.

My order is cancelled due to a pricing error. Why is that so?

Despite our best efforts, a small number of items may be mispriced. If the correct price of an item sold by Under Armour is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

For more information on our Terms and Conditions, please click here.

The product(s) I bought previously is/are now on discount. Why is that so?

We reserve the right to change the goods advertised or offered for sale through Under Armour Shopping, the prices or specifications of any such goods and any promotional offers and any content available on Under Armour Shopping at any time and from time to time without any notice or liability to you or any other person.

For more information on our Terms and Conditions, please click here.

Delivery

When will I receive my order?

You will get an automated message once your order has been shipped out. The delivery times take between 5-8 working days.

Do you offer express shipping?

We do not provide Express shipping at the moment. All orders will be delivered using Standard Shipping.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

What do I have to do if I have received only part of my order?

Please contact us as soon as you have received the incomplete order so we can investigate and assist you.

What do I have to do if I have purchased a faulty or defective item online?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

What do I have to do if an item that I received looks different to the image on the website?

Please feel free to reach out to our Customer Service Team and let us know. Additionally please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.

I have not received an invoice with my order. How can I get one?

Please get in touch with the Customer Service Team to request the invoice for your order.

Returns

How can I return products purchased online?

Merchandise purchased (new, unused, unwashed, unaltered or defective) with tags attached may be returned within 14 days of receipt of your order. Please contact our Customer Service Team for a return label. Headwear, undergarments (boxer/jocks, panty and thongs) are not exchangeable, returnable or refundable. You can visit the link from our website for more information on return:
www.underarmour.com.ph/en-ph/returns-and-exchanges.html

Which carrier do you use?

All Under Armour shipment is handled by Janio.

When will I receive the money for my returned goods?

Refund will be made within 14 working days of the returned items being received.

How do I receive my refund?

Refund will be made to your original mode of payment within 14 working days of the returned items being received. This includes credit cards as well as PayPal accounts.

What can I do if I have not received any refund of my returned goods?

Please contact our Customer Service Team and we will be happy to rectify the situation for you.

Retail

Do the shoes on the Under Armour UK website have UK or US sizing?

All shoes that are available on our UK website are UK sizes.

I would like to buy US-specific products or products that are only available in the US. Can I order from the US website?

As a UK-based customer you are unable to order from the US website and vice versa. As much as we would like to offer all of our products to all of our customers worldwide, every market is different and we will therefore offer different Under Armour styles in different countries. For that reason, you might find some products on www.underarmour.com which are not available on www.underarmour.co.uk. We advise you to check our website on a regular basis or sign up for our newsletter and be the first to know about new product featured online. Please note you can only order off of the country-specific region you reside in.

Who do I need to contact if I have a product-specific question?

Please contact our Customer Service Team and we will be happy to assist you. If possible, please provide us with a style number which you find next to the product image so that we can provide you with as much as information as possible on the specific product.

If I cannot find a particular product online, does this mean it is discontinued?

Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.

What is the difference between HeatGear and ColdGear?

HEATGEAR®

WEAR THIS TO FEEL COOL, DRY & LIGHT.
Ideal for days when it’s 20 ºC and above, our signature HeatGear® line delivers a highly breathable construction that wicks sweat to the surface to keep you cooler, drier, and lighter than ever.

COLDGEAR®

WEAR THIS TO FEEL WARM, DRY & LIGHT.
Ideal for days when it’s 13 ºC and below, ColdGear® features a dual-layer fabric that wicks moisture from the skin and circulates body heat and keeps you warm without ever weighing you down.

ALLSEASONGEAR®

WEAR THIS TO FEEL DRY & LIGHT.
Built for when it’s between 13 ºC and 20 ºC, AllSeasonGear® is made from radical fabrics that flex with changing weather conditions to deliver superior temperature regulation and maximum breathability.

What are the Under Armour care instructions?

Care instructions can be found on the tag of your item. However, in general, machine wash in cold water with like colours. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro®, eye hooks, or other sharp objects that can be found on other clothing.

Can I order personalized Under Armour items?

We appreciate your enthusiasm, but at this time we do not offer customisation of our garments. We recommend that you consult a qualified screen printer or heat sealer in your area and provide the following information:
  • The temperature we use for our heat seal is estimated to be about 163- 177 degrees Celsius
  • The pressure we use is 40 PSI and the dwell time is 12 seconds
  • Please note that the temps, PSIs and flash (dwell) times may vary if a printer is using another type of heat seal
  • It is best not to screen print or heat seal Under Armour compression gear

How can I place a bulk or team sports orders?

For large orders and customized team wear please reach out to an external partner of ours through underarmourteamsports.co.uk.

Can I place an order over the phone?

Unfortunately, we are only able to take orders online.

Do I need to make an account before I order?

You can make a purchase on our website either as a registered customer or as a guest. You do not necessarily have to make an account with us.

What payment methods can I use?

You can pay for your order with the following:
  • Visa
  • MasterCard
  • Maestro
  • PayPal

I placed an order more than one hour ago but have not received any confirmation?

Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.

I just placed an order. When will it be shipped out?

Once you have successfully placed an order on our website, it will be processed immediately. If you place your order in the morning, most likely it will be shipped out on the same day. You will receive a shipping confirmation by email. Please note that, if you place your order on a Friday afternoon, the package will be shipped out the following Monday only since both our warehouse and UPS do not operate during weekends.

How can I change or cancel my order?

Since we process orders as quickly as possible, you can only cancel an order by calling our Customer Service Team. Please do this as soon as possible after you have placed the order by calling 00800.8276.6871. Note, however, that changing your order might not be possible since the shipping process begins immediately after you have placed the order. If we are unable to cancel an order in response to a cancellation request, we will try to offer alternative solutions. Please contact our Customer Service Team on 00800.8276.6871 so that one of our representatives can assist you. However, if you receive an item in connection with an order we were unable to cancel, you may return the item. Please see How can I return products purchased online? below for more information.

Are my details retained for future orders?

Our Customer Service Team is able to provide you with details on your past orders However, we recommend that you sign up for an account so that you are able to place orders more quickly in the future.

Business Inquiries

How do I become an authorized Under Armour retailer?

Please send us an email at customercare.ph@underarmour.com and we will forward your request to the relevant department for someone to contact you.

How do I apply for a sponsorship?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email at customercare.ph@underarmour.com and we will forward your request to the relevant department for someone to contact you.

Marketing Requests and Applications

 

How do I apply for a sponsorship? Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email at customercare.ph@underarmour.com and we will forward your request to the relevant department for someone to contact you.

 

How can I get in touch with an Under Armour Marketing Representative? Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email at customercare.ph@underarmour.com and we will forward your request to the relevant department for someone to contact you.

 

I am interested in a professional career at Under Armour. How can I proceed? Please refer to our Career Page www.underarmour.jobs to find out more about career opportunities within Under Armour.

 

How can I contact Under Armour in SEA? Main Office:
7 Temasek Boulevard #25-01
Suntec Tower One
Singapore 038987
PHONE SUPPORT 1800-1-6510823
Mon-Fri from 9am-6pm GMT+8
Excluding public holidays in Singapore